| You make the phone call and eventually after option | | | | wrong place. |
| 1, option 4, option 35, and the rest you get to speak | | | | All this time you the customer think everything is |
| to a person. This person will take all your details and | | | | going well. You make the phone call back to the RAC |
| money over the phone and tell you that an engineer | | | | going through option 7, option 5, option 12 and again |
| will get to it straight away. This person although | | | | eventually managing to speak to a person who has |
| employed by the RAC is not an engineer and knows | | | | no idea about you or your inspection. |
| very little about the vehicle you are having inspected. | | | | They cannot get a hold of the engineer He may be |
| If you have told them that you have concerns | | | | inspecting the car as we speak, he may be stuck in |
| because the drivers door fell off when you opened it | | | | traffic, he may be finished the inspection, we really |
| and that there is a swimming pool in the drivers | | | | don't know and don't particularly care but we will try |
| footwell they will not understand, or care. | | | | to find out and phone you back. |
| You have given them the registration number, ABC | | | | Eventually they get a hold of the engineer and he |
| 123, vehicle location Hinchley in London and point of | | | | tells them the story and they tell the sales team and |
| contact as a Dave at the Vauxhall Dealership there. | | | | the team leader and so on. |
| The car you're hoping to purchase is a Vauxhall | | | | At last your vehicle has been inspected and you get |
| Vectra | | | | a call from the engineer who is using his own personal |
| The job they have done has been completed and | | | | mobile phone to call you, which the calls are charged |
| processed and on to the next phone call. | | | | to him. You can guess how long the conversation |
| Your details then eventually get to dispatch and they | | | | lasts! Then if your lucky, four or five days later |
| then eventually decide which engineer is going to get | | | | through the letter box comes a report. You will |
| the job and when he is likely to get the inspection | | | | understand very little of it and you pick up the phone |
| started. Maybe today, maybe tomorrow depends on | | | | and call the RAC, Option 1, option 4, option 7 and |
| the weather and general chit chat with associates. | | | | eventually you get to a person who once again |
| You have now had four or five different people deal | | | | knows nothing about you or your inspection. From |
| with your inspection process and off goes your | | | | sales, to dispatch, to the team leader and eventually |
| engineer to the Vauxhall Dealer in Hinckley just | | | | the engineer might call you back but only when he |
| outside Birmingham. He then spends ages trying to | | | | gets ten minutes. |
| find the salesman and vehicle but to no avail. | | | | This is the RAC process from the experiences of |
| The engineer phones to dispatch, the sales team, his | | | | their old customers who found other more customer |
| team leader, the accounts department, friends and | | | | focused car inspection companies. |
| family and eventually works out that he is in the | | | | |